1/8/19, 911 services in the state of Connecticut went down for approx.
1 hour and 45 minutes. The State of Connecticut Division of Statewide
Emergency Telecommunications along with AT&T and Frontier
Communications released an explanation of the incident stating that the
disruption was caused by a “configuration error”.
The State of
Connecticut Division of Statewide Emergency Telecommunications advised
that 0n 1/8/19 at about 1:00 AM, a planned network configuration was conducted
resulting in the disruption in service at 1:09 AM. Network Engineers
discovered the disruption and services were restored statewide by 2:45
The State of
Connecticut Division of Statewide Emergency Telecommunications
reiterated that “the stability and reliability of the 911 system are
critical and that they take this matter very seriously and are making
every effort to ensure that this does not recur.”
Police Department was without service during this time however we do not
believe any 911 calls were made to the agency during the time the
system was down.
While we feel the State of Connecticut Division
of Statewide Emergency Telecommunications will make every effort to
ensure that these types of situations do not re-occur, however this
event demonstrates that the system can have limitations.
remind citizens to have the Naugatuck PD routine phone number programed
into your phones as well as having the number written in a readily
available location in the event of an emergency where 911 services
The Routine NPD phone number is 203-729-5221
or 203-729-5222, these lines ring to a voice prompt however selecting
#1 will connect the caller directly to a dispatcher.
Thank you and please share this information to make sure your family and friends have this information.